HVAC Services

This Privacy Policy explains how CCD Service Plus collects, uses, and discloses personal information of its customers, prospective customers, and visitors to its website at www.ccdserviceplus.com.

COLLECTION OF PERSONAL INFORMATION:
Information collected directly from you: We may collect personal information directly from you, for example through a web form, during an on-line, in person, or phone appointment request, while setting up an account with us, when contacting us for customer support, or when collecting invoice payment. Personal information we collect directly from you may include first and last name, address, email address, and phone number. By submitting this information, you agree to receive updates, service request responses, and appointment confirmations from us to the number provided. Msg&data rates may apply. Reply HELP for help. STOP to opt out. Your phone number and opt-in data will not be shared with third parties for marketing purposes.

Information collected from your device: Our website may use tracking technologies such as cookies, web beacons, pixels and other similar technologies to collect certain information from our device, including for example you IP address, browser and operating system information, geographic location, referring website address, and other information about how you interact with the website. You may disable cookies in your browser however parts of our website may not function properly. Our email campaigns may also use tracking technologies such as web beacons, pixels, and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.

USE OF PERSONAL INFORMATION:
We use information collected directly from you to provide you with our services, offer customer support, and other relevant information. We may also use this information to market our products and services to you, including by email and text message subject to your consent. By submitting this information, you agree to receive updates, service request responses, and appointment confirmations from us to the number provided. Msg&data rates may apply. Reply HELP for help. STOP to opt out. Your phone number and opt-in data will not be shared with third parties for marketing purposes.

We use information automatically collected from your device to provide our website to you, to optimize our website, and to assist with our advertising and marketing efforts.

DISCLOSURE OF PERSONAL INFORMATION:
We use Service Fusion to send both email and text message appointment reminders, work order updates, estimates, invoices, and payment receipts. You may review their privacy policy at https://www.servicefusion.com/privacy-policy

We use PaySimple as our payment processor. PaySimple uses and processes your payment information in accordance with its privacy policy available at https://paysimple.com/privacy/#:~:text=We%20never%20share%20End%20Customer,the%20referring%20third%20party%20partner.

We may also share your personal information if necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

EMAIL AND TEXT COMMUNICATION:
If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe line at the bottom of any marketing email from us.

By submitting this information, you agree to receive updates, service request responses, and appointment confirmations from us to the number provided. Msg&data rates may apply. Reply HELP for help. STOP to opt out. Your phone number and opt-in data will not be shared with third parties for marketing purposes.

YOUR PRIVACY RIGHTS:

You may have the right to request access to the personal information we hold about you, or to request that your personal information be corrected or deleted. To exercise any of these rights, please contact us at (251) 234-0485.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time. Please review it frequently.

CONTACT INFORMATION

If you have any questions about this policy or our privacy practices, please contact us at (251)234-0485.